Terms of service

Terms of Service

Effective Date: 1/1/2025

Welcome to Big Metz BBQ. By visiting our website or purchasing from us, you agree to the terms below. Nothing fancy, just how we do business.

1. General Conditions

By accessing this site and placing an order, you agree to follow these Terms of Service. If you don’t agree, that’s fine, but you won’t be able to use the site or purchase our products.

We reserve the right to update or change these terms at any time. If we do, the updated version will live here. Continuing to use the site means you accept those changes.

2. Products & Availability

All Big Metz BBQ sauces and seasonings are made in limited runs. Availability can change without notice, and once something sells out, it sells out.

We do our best to display product descriptions, images, and pricing accurately, but mistakes happen. If something is off, we reserve the right to correct it, including canceling or adjusting an order if needed.

3. Orders & Payments

By placing an order, you confirm that:

You’re authorized to use the payment method provided
The information you’ve given us is accurate

We reserve the right to refuse or cancel orders at our discretion — including suspected fraud, resale abuse, or misuse of the site.

4. Shipping

Shipping times are estimates, not guarantees. Once your order leaves our hands, carriers control delivery timing. If something goes wrong in transit, reach out and we’ll help however we can.

5. Returns & Refunds

Returns and refunds are handled according to our Returns & Refunds Policy, which can be found on our website. Food products are subject to safety regulations and may not be returnable once opened.

6. Intellectual Property

Everything on this site, logos, labels, photos, copy, and content, belongs to Big Metz BBQ. You may not copy, reproduce, or use it without written permission.

In short: don’t steal our work.

7. User Conduct

You agree not to:

Use the site for unlawful purposes
Attempt to harm, hack, or disrupt the website
Misuse content, images, or branding

We built this the hard way, treat it with respect.

8. Limitation of Liability

Big Metz BBQ is not liable for damages beyond the purchase price of the product. Our products are intended for personal use and enjoyment — results may vary based on cooking method, skill, and fire management.

9. Third-Party Services

Our site may use third-party tools or links (payment processors, shipping carriers, etc.). We’re not responsible for how those services operate, they play by their own rules.